Privacy Policy
Privacy Policy
Last Updated: 23/10/25
1. Introduction
Welcome to Cockerdoodle & Co Pet Care (“we,” “our,” or “us”). We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.cockerdoodle.co.uk, contact us, or use our pet care services.
By using our website or services, you consent to the practices described in this policy.
2. Who We Are
Cockerdoodle & Co Pet Care
Email: cockerdoodleco@aol.com
Phone: 07805068566
We are the data controller for the personal information we collect from you.
3. Information We Collect
We collect and process the following types of information:
A. Personal Information You Provide
When you contact us, make a booking, or register for services, we may collect:
Your full name
Email address
Phone number
Home address or pet care address
Payment details (processed securely through a third-party provider)
Emergency contact details
Pet details (name, breed, age, health or behavioural notes, vet information)
B. Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device type and operating system
Date, time, and pages visited
Cookies and usage data (see Section 7)
4. How We Use Your Information
We use your personal information to:
Provide pet sitting and related services
Communicate with you about bookings, updates, or emergencies
Manage customer accounts and payments
Improve our website and customer experience
Send occasional service updates or marketing communications (only with your consent)
Comply with legal and tax obligations
We will only process your personal data when we have a lawful basis for doing so under UK GDPR, including:
Contractual necessity (to provide services you have requested)
Legitimate interests (to improve services or ensure security)
Legal obligation (to comply with UK law)
Consent (for optional marketing communications)
5. How We Share Your Information
We will never sell your personal information.
We may share your data with:
Trusted third-party service providers (e.g., payment processors, booking software, or communication platforms)
Professional advisors (e.g., accountants or legal representatives)
Regulatory or law enforcement bodies, where required by law
All third parties we work with are required to keep your data secure and only use it for legitimate business purposes.
6. Data Retention
We will retain your personal data only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal, accounting, or reporting obligations
Typically, customer information is retained for up to six years after your last service for record-keeping and tax purposes, unless you request deletion sooner.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and analyse traffic.
You can manage or disable cookies in your browser settings. However, some features of the website may not function properly if cookies are disabled.
For more details, please see our Cookie Policy (if applicable).
8. Data Security
We use appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.
However, no online system is completely secure. If you believe your data may have been compromised, please contact us immediately at cockerdoodleco@aol.com
9. Your Data Protection Rights
Under the UK GDPR, you have the following rights:
Access – Request a copy of your personal data we hold.
Rectification – Ask us to correct inaccurate or incomplete data.
Erasure – Request deletion of your personal data (“right to be forgotten”).
Restriction – Limit how we process your data.
Data portability – Request your data in a commonly used format.
Objection – Object to processing based on legitimate interests or for marketing.
Withdraw consent – If we rely on your consent, you can withdraw it at any time.
To exercise any of these rights, contact us at cockerdoodleco@aol.com
We will respond to all requests within one month.
10. International Transfers
We primarily store and process data within the United Kingdom.
If we transfer your information outside the UK (for example, through cloud-based service providers), we will ensure that appropriate safeguards are in place in compliance with UK GDPR.
11. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before submitting any personal data.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with the revised “Last Updated” date.
If changes are significant, we will notify you directly where appropriate.
13. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact us:
Cockerdoodle & Co Pet Care
Email: cockerdoodleco@aol.com
Phone: 07805068566
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk/